If you have a transaction query please contact the business you purchased through. All Instant Pay registered businesses have access to all transaction information and will be able to answer your questions directly.
If you are a registered merchant user of Instant Pay, please contact us using the below form. Please include as much detail as possible in your submission, as this will help us help you! We generally respond within 2 hours, during office hours.
If your request is deemed urgent, we will respond to you outside of office hours. If you wish to be contacted by phone, please include these details in your support request.